We would very much ask you to not cancel appointments at late notice, or fail to attend appointments that are in place. That being said we appreciate that there are times when it may happen. If you do need to cancel or change the time of an appointment please make every effort to contact us as soon as possible so that we can free up the dentist and hygienist time for others.
Our policy on this is the following:
Access to NHS dental treatment is limited. The current NHS advice in regards to missed appointments is “If you know you will not be able to attend an appointment then please give as much notice as possible to the dental surgery so they can cancel your appointment and offer your slot to another patient. Your dentist can terminate your treatment if you miss your appointment without letting the dental surgery know. You may then need to pay again for a new course of treatment. While surgeries cannot charge you for not turning up, NHS England has the right to ask you to find another dental surgery if you continue to miss appointments.” Patients with a track record of short notice cancellations and/or failure to attend may be taken off our NHS list.
The practice policy for private appointments is that 2 working days’ notice must be given, or the full charge for the missed appointment is due. In the case of a short notice cancellation or a failure to attend a Hygienist appointment you may be charged the full price for that appointment, currently £55.